Privacy Policy

1. Introduction

Arvenolyx ("we", "us", "our") operates the website arvenolyx.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or contact us.

We are committed to protecting your privacy. We do not sell, rent, or trade your personal information with third parties. All information collected is used solely for the purposes described in this policy.

By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Site.

2. Data We Collect

2.1 Information You Provide Directly

When you contact us through the contact form on our Site, we collect:

• First and last name
• Email address
• Organisation or affiliation (if provided)
• The content of your message
• The enquiry category you select

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information, including:

• Your device's Internet Protocol (IP) address (in anonymised form)
• Browser type and version
• Pages visited and time spent on each page
• Date and time of visit
• Referring URL

This information is collected through cookies and similar technologies. Please see Section 8 and our Cookie Policy for details.

3. How We Use Your Data

We use the personal information we collect for the following purposes:

• To respond to your enquiries and communications
• To improve the content and functionality of our Site
• To analyse how the Site is used in aggregate, anonymised form
• To maintain the security and integrity of our systems
• To comply with applicable legal obligations

We do not use your personal information for automated decision-making, profiling, or marketing purposes.

4. Legal Basis for Processing

Where applicable under the General Data Protection Regulation (GDPR), our legal bases for processing personal data are:

• Consent: Where you have provided explicit consent (for example, by submitting the contact form).
• Legitimate Interests: For website analytics and security purposes, where our interests do not override your fundamental rights.
• Legal Obligation: Where processing is necessary to comply with applicable law.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share data in the following limited circumstances:

• Service Providers: We may share data with third-party service providers who assist in operating our website (such as hosting providers), subject to confidentiality agreements and only to the extent necessary to perform those services.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request from governmental authorities.
• Protection of Rights: We may disclose information where we believe disclosure is necessary to protect the rights, property, or safety of Arvenolyx, our users, or others.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

• Contact form submissions: Retained for up to 24 months from the date of submission, to allow for follow-up correspondence.
• Website analytics data: Retained in anonymised, aggregated form and not linked to individual users.

After the relevant retention period, your personal information will be securely deleted or anonymised.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right of Access: To request a copy of the personal data we hold about you.
• Right to Rectification: To request correction of inaccurate data.
• Right to Erasure: To request deletion of your personal data under certain circumstances.
• Right to Restriction: To request that we limit processing of your data in certain circumstances.
• Right to Data Portability: To receive your data in a structured, machine-readable format.
• Right to Object: To object to processing based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@arvenolyx.com. We will respond within 30 days.

8. Cookies

Our Site uses cookies and similar technologies. Please refer to our Cookie Policy for detailed information about the cookies we use, their purpose, and how to manage your cookie preferences.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections (HTTPS), access controls, and regular security reviews.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our Site is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will indicate the date of the most recent revision at the top of this page. We encourage you to review this policy periodically.

Continued use of the Site after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:

• Email: info@arvenolyx.com
• Website: arvenolyx.com

If you are located in the European Economic Area and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.